Shipping policy

Shipping Policy

Made to order with love

Our products are made to order. Please allow 10–14 days for production, unless otherwise stated in the product description. Production time is separate from shipping time.

For orders requiring photo submissions, personalization details or design approval, missing information may delay production. We will contact you if there is a significant delay.

Shipping within Canada

We ship across Canada. Available shipping options and charges are displayed at checkout before payment.

Delivery times vary by destination and carrier. Carrier estimates are not guaranteed delivery dates. If you need an order for a specific occasion, please email hello@monita-creations.com before ordering to discuss timing.

Tracking

If your selected shipping service includes tracking, we will send tracking information by email once your order has shipped.

Local pickup

If local pickup is available at checkout, you will receive instructions when your order is ready. Please wait for confirmation before coming to collect it.

Shipping address

Please check your delivery address carefully before placing your order. If you notice an error, contact us immediately. Address changes may not be possible once an order has shipped.

Additional shipping charges may apply if an order must be resent because an incorrect or incomplete address was provided.

Delayed, missing or damaged orders

If your package is delayed, missing or arrives damaged, please contact hello@monita-creations.com with your order number and any available photos of the item and packaging.

Please keep damaged items and their packaging while we investigate. We will work with you and the carrier to arrange an appropriate resolution. This policy does not limit your rights under applicable consumer protection laws.

Thank you for supporting Monita Créations and our mother–daughter small business. 💕